Frequently Asked Questions

Placing Orders

We try to keep a variety of 8inch, 10inch and 12inch cakes available in display cases for immediate purchase, but we highly recommend placing cakes orders at least 24hrs in advance. On popular weekends our baking schedule often full up.

Order for costume decorated cakes and cupcakes should be place as far in advance as possible. We do our best to accommodate last minute costume order but we cannot guaranty availability.

How do I place an order?

Most orders can easily be placed over the phone or by email, just let us know the date of your event, the number of servings desired, your budget, along with any of your ideas that you have in mind. If you’d like to discuss a cake with a cake consultant in person, it’s best to make an appointment to set up a time to discuss your cake–these can also be set up by phone or email.

When should I place my order?

For cakes without custom decoration, we recommend that orders be placed at least 24 hours in advance for Classic flavor cakes (and 48 hours in advance for Deluxe flavor cakes). If you need a cake immediately, we try to offer a variety of 8″, 10” and 12” cakes available in our display case–please call for availability.

For custom cakes, we recommend that you place your order at least a week in advance, depending on the level of complexity of your creation. For a custom cake on shorter notice, please contact us to discuss your options; we do our best to accommodate last-minute custom orders, but we cannot guarantee availability as sometimes we are fully booked.

Can I order online?

We’re working on building an online ordering system, stay tuned! In the meantime, you can always send us an order by emailing info@infusioncakesng.com.

Do you deliver?

Delivery is available and cost is based on the size of the order and distance; the delivery charge is confirmed in advance for your approval.
Notice of 24 hours is required to guarantee a delivery; if same-day delivery is necessary, please call to discuss potential availability. If no one is available to receive a cake during that period, the cake will be returned to us and a second delivery will have to arranged (for an additional fee).

How do I order a custom decorated cake or cupcakes?

Custom designed cakes may be ordered over email or telephone (WhatsApp and email are great for sharing design inspirations and images). If you prefer, our cake consultants can meet and work with you in person at the bakery. Please Contact Us in advance to arrange a time to ensure a consultant will be available to discuss your cake.

What is the difference between a buttercream and fondant finished cake?

Buttercream is what you’ll commonly see on many traditional cakes. It is made primarily of butter, egg whites and sugar. At Infusion Cake we make an Italian Meringue Buttercream which has a silky, delicious taste and will allow for a nice, smooth finish on your cake. Fondant is a sugary paste, with a taste similar to marshmallow, that can be rolled out into a thin layer then draped over the cake, creating a beautifully smooth cover.

Fondant can also be used to make figures and other decorations (polka dots, stars, flowers, ribbons etc.) that can be placed on any type of cake. Only cakes frosted in buttercream or ganache may be covered in fondant; unfortunately cream cheese frosting will not support the fondant.

Please note that fondant is placed over a layer of frosting in the flavor of your choosing–and this, combined with the two layers of filling in your cake, means that a fondant-covered cake will still taste like your desired flavor.

What if i want wedding cake tastings?

Due to the high-quality of our ingredients, we do not offer free tastings. You can order a Taste-Pack during consultation.
You can also schedule a one-on-one consultation if you choose to discuss design or simply send us a picture of a design you would like if you haven’t selected from any of our online designs.
Please note that the amount you paid for your Taste-pack will be deducted from your final bill if you book your wedding cake with us.

Are you hiring or accepting interns?

We are often on the look-out for friendly, enthusiastic counter staff and baristas, as well as talented bakers and decorators. Please email your resume and a cover letter with some information about you and the position you seek.

When do i order my Wedding cake?

We serve on a first come, first serve basis. We are limited in the amount of orders we accept as quality and finishing is important to us so adequate preparation is required. 2 to 4 months is very reasonable. Any order within a month to the wedding is regarded as a “Rush- order” and if we can accommodate it. It will be priced higher.

We reserve the right to cancel a booking and reject any order for any reason, such as: non-payment, poor communication, unreasonable demands, etc.

Can you color the frosting on my cake? or can you match this specific color?

Our vanilla buttercream can be colored with food dye, but we can only obtain pastel shades (and not medium to dark shades such as red, royal blue or navy blue). If your cake flavor is not normally frosted in vanilla buttercream, you have the option of replacing the outer frosting with dyed vanilla buttercream.

Fondant-covered cakes can be prepared to match any shade. In all cases, please note that we cannot guarantee exact matches to specific colors–for example, we can certainly provide “light pink,” but we cannot guarantee “Pantone 203”, in part because colors look different in various lighting and on different printers and computer screens.

what of Wedding Rush Order?

If your are booking your wedding cake within 1 month, payment will be due in full at time of booking.

Do you deliver Wedding cakes outside Lagos?

Wedding cakes can be delivered safely to any location in Nigeria. Based on the specific location, an additional price is given to cover this cost. We arrive at this location a day before the event. Our fee will include accommodation and feeding of the Driver and Infusion cake staff who will set up the cake at the venue of the reception.

Do you provide Wedding cake Table?

We will require a sturdy table at the venue, especially for cakes that are from 5 tiers upwards. The Table is to be decorated by your events decorator and not by Us,Wedding cake knife and flutes are to be provided by the bride.

Modification and Substituion

We work hard to create flavour’s combination that makes our product special. Because of this we regret that we are unable to accommodate modifications to menu options (e.g additions or omission of particular ingredients (Nuts, Fillings,etc.) .

Refunds and Returns

All sales are final, with the exception of customer orders cancel with sufficient notice in the on liking event that you are not happy with your order, please let us know as soon as possible so that we can fix any error.

Partial or full returns are decide on a case by case bases but please not that we do not provide refund in cases where an item was prepared correctly but a flavour or texture did not meet personal preference.

A fifty percent non-refundable deposit is due at the time of placing any custom order with the final payment due one to fourteen days (1-14) period to the delivery or pick up date. In event of cancellation, this money are four-fit. If a costume order is made less than one month in advance, the total amount is due immediately if final payment is not made by this day, the order is consider cancelled.

Notification of cancellation must be made fourteen days or more days’ period to the delivery or pick up date in order to receive a partial refund of money paid.

No refund or credit will be issued for cancellation made with less than 14 days notice. Note that regardless of cancellation date; fifty percent deposit is always not refundable.

Design Finalization

The date of your final payment is your final date for any form of change of style, size or flavours in any form of cake. Any changes requested after this day cannot be guaranty and may be subject to additional rush order charges base on time and product available.